Refund policy

DOMESTIC EXCHANGES

Fie Isolde accepts exchange within 14 day of receipt. The product must be unworn, in perfect condition and in original packaging. No exceptions. Any products returned exceeding the 14 day exchange policy from your receipt will not be eligible for store credit or exchange at our discretion. 

Please note that any customized products are final sale. Anything needing to be resized is considered customized. All of our customized products purchased will be final sale.

Customer will be responsible for any shipping costs associated with exchanged products or customized pieces. Please consider insuring your package in case it is lost or damaged in transit. Fie Isolde cannot be responsible for items that do not arrive at our workshop. The package must be returned via UPS or DHL. 

Shipping, delivery, and assembly charges are non-refundable. Please note that returns usually take 5 to 7 business days.

If you are interested in an exchange please notify us at hello@fieisolde.com att.: EXCHANGE and we will assist you further.

 

INTERNATIONAL EXCHANGES

All international returns will be eligible for exchange or store credit. The package must be returned via DHL and customer will be responsible for any shipping costs associated with the returns including insurance of the package. 

If you are interested in an exchange please notify us at hello@fieisolde.com att.: INTL EXCHANGE and we will assist you further.  

 

REPAIR WARRANTY

Fie Isolde will repair your pieces within one year of purchase at no additional cost to the customer. However, we reserve the right to determine normal wear and usage before making that call. Beyond the warranty date we would be happy to repair your Fie Isolde piece for a charge.