• BEFORE

    We prepare for you

    We'll reach out ahead of your visit to understand your style, occasion, and budget, so we can curate a selection before you arrive.

  • DURING

    Try on & explore

    A private, one-on-one session. Try on pieces from the collection, ask questions, and explore bespoke possibilities.

  • AFTER

    No pressure, ever

    We'll follow up with imagery, notes, and any custom quotes discussed. There's no obligation, we're here when you're ready.

  • REMOTE

    Can't make it in person?

    We also offer phone and video consultations, and visit New York regularly throughout the year.

  • Appointments last approximately 45 minutes

  • You're welcome to bring a guest

  • Street parking available on Sycamore Avenue

  • Bring existing pieces to stack, reset, or match

  • Complimentary, no obligation to purchase

  • We work across a range of budgets, happy to discuss openly

Appointment & Experience FAQs

Where can I try on Fie Isolde pieces?

We operate by private appointment at our beautiful Los Angeles showroom and also travel to select cities throughout the year.

Book a private appointment at our Los Angeles showroom here.

Book a private appointment in a different city here.

Where is your showroom located?

Our beautiful showroom is located at 953 N Sycamore Avenue, Suite 100, West Hollywood, Los Angeles, California 90038.

What are your showroom hours?

We are open, by appointment only, Tuesday-Saturday 10am-6pm.

Book your private appointment here.

How can I get in touch with the team?

Visit us: our beautiful showroom is located at 953 N Sycamore Avenue, Suite 100, West Hollywood, Los Angeles, California 90038.

Email us: hello@fieisolde.com

Call us: +1 323 366 2980

What's App us: +1 555 735 9751

DM us on Instagram: @fieisolde

Can we have a virtual consultation?

Yes. We offer phone and virtual appointments for clients worldwide.

Book a virtual appointment here.

Do you travel for trunk shows?

Yes. We host private appointments and trunk shows in cities including New York, San Francisco, Chicago, and others throughout the year.

Please follow this link to book a private appointment at one of our upcoming trips.

Join our newsletter to be notified when we’re near you, and if you have a city request please let us know at hello@fieisolde.com.

What can I expect at an appointment?

A relaxed, one-on-one experience where we guide you through styles, stone options, pricing, and timelines.

What is the cancelation policy for appointments?

Appointments held outside of our Los Angeles showroom may be rescheduled or cancelled at any time with at least 7 days’ notice. A $250 fee will be applied only to no-shows or cancellations within the 7-day period.

Bridal FAQs

When should I start the engagement ring process?

Our standard production timeline for engagement rings is approximately 12 weeks from final payment. So we recommend starting the process 3–6 months before proposal.

This prevents last-minute panic and protects your production timeline.

For tighter turnarounds, we have a selection of rings available to purchase from our showroom in Los Angeles.

How long does production take?

Our standard production timeline is approximately 12 weeks from the balance payment for engagement rings and 4 weeks for wedding bands.

For tighter turnarounds, we have a selection of rings available to purchase from our showroom in Los Angeles.

Do you offer custom designs?

We offer thoughtful personalization across our core collection, including your choice of metal, stone type, and carat weight. For bridal pieces, we’re pleased to offer complimentary engraving, and we can also discreetly set birthstones on the inside of the band for a subtle, meaningful touch.

While the settings within our core designs remain true to our signature aesthetic and cannot be structurally altered, we do take on a limited number of fully bespoke projects each year for those seeking a greater degree of customization.

Please inquire at hello@fieisolde.com to learn more.

What is your price range for engagement rings?

Pricing depends on your choice of metal, stone type, and the specific characteristics of the center stone (carat weight, color, and clarity).

Of course, any ring could make the perfect engagement ring, but our diamond solitaire rings begin around $12,500 when set with a certified lab grown diamond, or around $25,000 when set with a certified natural diamond.

Do you offer payment plans?

Yes, we offer pay-over-time options through Affirm.

Can Fie Isolde engagement rings be stacked with a wedding band?

Yes, we have a beautiful range of wedding bands we can recommend to you.

To note, we do intentionally design our rings with “air” between pieces, allowing each to stand on its own rather than sitting perfectly flush.

Do you require a deposit?

Yes. A 50% deposit secures your production slot and allows us to begin sourcing your stone.

Deposits are applied towards your final balance.

Can I see stones before production is launched?

Absolutely. We source stones thoughtfully and present options aligned with your preferences before final selection.

What if I don't know my partner's ring size?

We can guide you. Many clients propose with their best estimate, resizing after the proposal is very common.

Do you resize rings?

Yes, we will always happily resize a ring for you (style permitting). The first resize within 12 months is complimentary.

What types of stones do you work with?

We primarily work with certified natural diamonds, thoughtfully sourced for their beauty and integrity.

We also work with a curated selection of precious stones and certified lab grown diamonds. Each stone is individually sourced to align with our aesthetic and quality standards.

All center stones are selected with great care to ensure they meet our expectations for brilliance, proportion, and character.

Are your diamonds certified?

We provide certificates on all stones 1ct+

Do you work with heirloom stones?

Yes, we love thoughtfully reimagining heirloom stones and are happy to review these projects on a case-by-case basis.

All stones must first pass inspection to ensure they are suitable for resetting. Please note that we cannot be responsible for pre-existing structural weaknesses, internal fractures, or prior damage that may affect the stone during the setting process.

We will always advise transparently once we have assessed your stone.

Please get in touch with our expert team at hello@fieisolde.com for more information on the process and pricing.

Can you keep purchases discreet?

Absolutely. We understand how important discretion can be, particularly for engagement ring purchases.

All orders are shipped in unbranded outer packaging with neutral labeling. If preferred, we are happy to ship to an alternate address or a secure courier hold location for collection.

If you have specific concerns around timing, delivery, or communication, please let us know, we are always happy to accommodate where possible.

The best way to understand the work is to see it. We'd love to show you.