RETURNS & EXCHANGE

 

Fie Isolde accepts one time exchange or store credit within 14 day of receipt. The product must be unworn, in perfect condition and in original packaging. No exceptions. Any products returned exceeding the 14 day exchange policy from your receipt will not be eligible for store credit or exchange at our discretion. 

Due to the bespoke and highly personal nature of engagement rings, all sales are final and cannot be returned or exchanged. Please note that any customized products are also final sale (which includes pieces needing to be resized).

Customer will be responsible for any shipping costs associated with exchanged products or customized pieces. Please consider insuring your package in case it is lost or damaged in transit. Fie Isolde cannot be responsible for items that do not arrive at our workshop. The package must be returned via UPS or DHL. 

Shipping, delivery, and assembly charges are non-refundable. Please note that returns usually take 5 to 7 business days.

If you are interested in an exchange please notify us at hello@fieisolde.com att.: EXCHANGE and we will assist you further.

 

 

REPAIR WARRANTY

Fie Isolde will repair your pieces within one year of purchase at no additional cost to the customer. However, we reserve the right to determine normal wear and usage before making that call. Beyond the warranty date we would be happy to repair your Fie Isolde piece for a charge.