TERMS & SHIPPING

SHIPPING

When placing your order, you will receive an order confirmation and one from our team will reach out to you within 1-2 business days with order updates or a tracking number. 

If your piece is in stock we will ship it within 1-2 business days. If your piece is not in stock each piece will be handmade and requires 3-5 weeks to be prepared for shipment.

Most of Fie Isolde jewelry are made to order and lead-times depends on the style. Please inquire if there is a greater urgency to the timing of the delivery. We wish to accommodate customer’s delivery requests if it’s in our ability.

*NOTE:  We do NOT ship to PO Boxes or APO/FPO addresses.

We ship all orders via UPS or DHL. All packages are insured and a signature is required upon receipt. Once the order has been scanned and delivered by the courier it will be considered the responsibility of the costumer.

 

SALES TAX

All packages shipped in the state of California will be charged the sales tax percentage for the county of the shipping address. All packages shipped outside of California are not charged sales tax.

INTERNATIONAL SHIPPING

International orders (outside of the United States) are currently shipped with DHL. All applicable duties, tariffs, and customs fees are the responsibility of the customer. Packages are insured and a signature is required upon receipt. Once the order has been scanned and delivered by the courier it will be considered the responsibility of the costumer.

For any specific needs for shipping internationally, please email us at hello@fieisolde.com